To Whom It May Concern:

According to Personnel Magazine, “The best predictor of future success is a track record of past success.”

The ideal job that I am looking for is a full-time customer service position with the opportunity to advance. Attached please find my resume. References can be provided upon request.

Not your ordinary job candidate: If given the opportunity I will excel and prove my worth within your organization. I will bring to bear the same dedication, time management, and organizational skills that have caused me to be successful in the past.  People who know me well such as friends and relatives describe me as bright, hard-working, energetic, and easy to work with. My education and job experience prove that I will do whatever it takes to get the job done right the first time, on time, and that I will fit in and work well with others.

I look forward to your phone call, positive response, and to meeting you in person soon. The best place to reach me is on my cell phone with voice mail at 952-240-7539. Thank you for your time. I will not let you down.

Sincerely,

Alyssa Kesterton
14014 Knollway Drive South
Minnetonka, MN 55305

Cell: (952)240-7539

 

 

 

 

 

 

 

 

 

 

 

 

Alyssa Kesterton

Project Coordinator - Tailwind Voice and Data

14014 Knollway Drive South - Minnetonka, MN 55305

alyssa.kesterton15@yahoo.com - (952)240-7539

 

WORK EXPERIENCE

 

Project Coordinator

Tailwind Voice and Data - September 2010 to Present

Responsible for maintaining customer satisfaction by managing all Move, Add, Change related activities on

behalf of the customer. Provide project coordination of customer requests for equipment repairs, new lines,

disconnects roll-outs, order support, moves, and consolidation nationally.

-          Contacting Customers with updates and/or order information via email or phone

-          Coordinate dispatches with Tech Shops nationally and negotiated rates to increase project margin

-          Updating /creating spreadsheets

-          Perform some troubleshooting with customer

-          Answering calls within a call center

-          Managed multiple client installation/roll-out/repair projects

-          Conference calls with customers for current projects and/or future projects

-          Navigate efficiently within Netsuite, AIM, Microsoft Office Suite, and the Internet

-          Acknowledge service order request and emails within 15 minutes of receipt

-          Review Scope of work for clear understanding of work to be completed.

-          Communicated with clients or teammates in gain more information about specific customer requirements

-          Source an appropriate technician for specific jobs.

-          Process billings every day so we can ensure customers receive invoices within 48 hours of job completion.

 

 

Vendor Relation Representative

Quantrix Valuation - January 2009 to January 2010

Call center/customer service

-          Selling appraisals to various appraisal firms throughout the country

-          Responsible for five day turnaround times for appraisal orders, including daily follow-up on current orders

-          Communication via email and telephone

-          Working with the appraiser or bank to resolve any issues

 

Receptionist (part-time)

L'Allier Chiropractic – January 2007 to January 2009

Scheduled appointments

-          Worked with insurance companies regarding client issues

-          Maintained/filed patient's records

-          Ordered office supplies and supplements for patients

-          Worked with patients over the phone and in person

-          Entered payments and charges into a database

 

Teacher Aid (part-time)

New Horizon Academy - October 2007 to January 2009

Interacted with infant, toddler, and preschool children

-          Assisted with activities involving children in class

-          Worked with the Lead Teacher and taught the lesson plan

-          Computer Experience/ Skills:

-          MS Word

-          PowerPoint

-          SharePoint

-          Excel

-          Work Oasis

-          Outlook

-          NetSuite

-          Sign Language

 

EDUCATION

Hopkins High School - Minnetonka, MN

Normandale Community College - Bloomington, MN